General Terms of Business

Last updated: 12 November 2026

A Serbian translation is available: Opšti uslovi poslovanja.

1. About these Terms

These General Terms of Business (the “Terms”) apply to every translation order placed with Traverse Limited (“Traverse”, “we”, “us”). By sending us an order or paying our proforma invoice, the client (“Client”, “you”) accepts these Terms. They take precedence over the Client’s own terms unless we agree otherwise in writing.

Traverse Limited is a limited liability company (d.o.o.) registered in Serbia:

• Address: Nikole Spasića 3/1, 11000 Belgrade, Serbia
• Registration number: 20767855
• Tax identification number (PIB): 107171899
• Activity code: 7430, translation and interpretation
• Email: office@traversetranslations.com
• Phone: +381 63 289 480
• Website: traversetranslations.com

2. Business clients only

We work only with businesses: companies and other legal entities. We do not accept orders from private individuals.

By placing an order, you confirm that you act on behalf of a business and that you are authorised to accept these Terms for it.

3. Our services

We offer two services. For both, the translation is produced by a Claude model developed by Anthropic.

For AI translation, you choose one of the Claude models listed on our website. Nobody at Traverse reads, checks or corrects an AI translation. You are responsible for checking it before you use or publish it.

In AI translation + editing, the linguist checks meaning, terminology, grammar and style, in line with ISO 18587 (post-editing of machine translation). Our ISO 17100 and ISO 18587 certificates do not cover AI translation without editing.

The models we offer may change when Anthropic releases or withdraws models. The current models are listed on our website.

4. Orders

An order becomes binding when we receive full payment of the proforma invoice.

1. You send us the files by email, with the language pair and the model you want.
2. We accept editable files only: Word, Excel, InDesign and other formats our translation software can open. We do not accept PDF files or scanned documents.
3. We count the words with our translation software (Trados Studio), leave out 100% repetitions and send you a quote and a proforma invoice. This word count is the basis of the price.
4. You pay the proforma invoice as described in section 6.

We may decline an order before it becomes binding.

5. Prices

Prices are per word of the source text, in euros, as listed on our website when you place the order. The price in our quote applies to that order.

• Minimum order: €30. If the number of words multiplied by the price per word comes to less, we charge €30.
• Chinese and Japanese source texts are charged per character instead of per word.
• 100% repetitions are not charged.
• Clients established outside Serbia: we do not charge Serbian VAT. Any VAT or similar tax due in your own country is your responsibility.
• Clients established in Serbia: Serbian VAT is added at the statutory rate.

6. Payment

Payment is made in advance, by bank transfer only, following the instructions on our proforma invoice or invoice. We do not accept cash, cards or other payment methods.

We start work only when the full amount stated on the proforma invoice has been credited to our account.

7. Delivery

We send the translation by email, in the format of the source file.

• The delivery date is the one stated in our quote. It runs from the day the full payment is credited to our account.
• Delivery is complete on the day we send the translation to the email address you used for the order. The complaint period in section 9 runs from that day.
• If you send new or changed files after the order, we send you a new quote for them.

8. Cancellation and refunds

You can cancel a paid order with a full refund until we start work on it.

• To cancel, write to office@traversetranslations.com. We refund the full amount to the account the payment came from.
• Once work has started, the order cannot be cancelled and the amount paid is not refunded.

9. Quality and complaints

We accept complaints about quality only for AI translation + editing, within 7 days of delivery.

• AI translation. You receive the text as the model produced it. It may contain errors in meaning, terminology, grammar or style. We do not accept complaints about its quality, and we do not correct or refund it. This exclusion does not cover delivery errors on our side, such as a wrong language pair or parts of the file left untranslated. We correct those if you tell us within 7 days of delivery.
• AI translation + editing. Send your complaint by email within 7 days of delivery and list the errors you found. If the complaint is justified, we correct the errors free of charge. If we receive no complaint within 7 days, the translation is considered accepted.
• Preferences of style, and errors already present in the source text, are not grounds for a complaint.

10. Liability

Our total liability for an order is limited to the amount you paid for that order.

• We are not liable for indirect or consequential loss, such as lost profit, lost business or damage to reputation.
• You are responsible for how you use a translation, in particular an AI translation you publish or rely on without checking it.
• These limits do not apply where the law does not allow liability to be limited in advance, such as for intent or gross negligence.

11. Confidentiality and your files

We treat your files and translations as confidential and use them only to carry out your order.

• Within Traverse, only the staff and linguists working on your order have access to them.
• AI translation runs through Anthropic’s API. Under Anthropic’s Commercial Terms, Anthropic may not train its models on content sent through the API.
• We keep your files and translations without a time limit, unless you ask us in writing to delete them.
• If your files contain personal data, we process it on your behalf and only to carry out the order. Our Privacy Policy explains how we handle personal data.

12. Your material

You confirm that you own the material you send us or have the right to have it translated. You will compensate us for any third-party claim arising from material you were not entitled to have translated.

You may use the translations we deliver without restriction.

13. Governing law and disputes

The law of the Republic of Serbia applies to these Terms and to every order.

We will first try to settle any dispute by agreement. If that fails, the Commercial Court in Belgrade (Privredni sud u Beogradu) has jurisdiction.

14. Language and changes

These Terms are written in English. We may provide a Serbian translation; if the two versions differ, the English version prevails.

We may change these Terms. The version published on our website on the day you place an order applies to that order.