Privacy Policy

Last updated: 12 November 2026

A Serbian translation is available: Politika privatnosti.

This Privacy Policy explains how Traverse Limited (“Traverse”, “we”, “us”) handles personal data when you visit traversetranslations.com, write to us or order a translation. We use Google Analytics only if you accept statistics cookies. We use the files you send only to carry out your order.

1. Who we are

Traverse Limited is the controller of the personal data described in this policy. The only exception is personal data inside files you send us for translation, which we process on your company’s behalf (section 5).

• Traverse Limited, a limited liability company (d.o.o.) registered in Serbia
• Address: Nikole Spasića 3/1, 11000 Belgrade, Serbia
• Registration number: 20767855
• Tax identification number (PIB): 107171899
• Email: office@traversetranslations.com
• Phone: +381 63 289 480

For any question about your personal data, or to use your rights (section 8), write to office@traversetranslations.com.

2. Visiting our website

Our website is hosted by Hostinger International Ltd. (Cyprus) on servers in Germany. When you open a page, Hostinger’s servers record the request: your IP address and country, the time, the page requested, and your device and browser. This is needed to deliver the website and keep it secure, which is our legitimate interest.

The website has no forms and no visitor accounts. It loads no third-party content such as fonts, videos or social media plugins.

If you accept statistics cookies, we use Google Analytics 4 to see how visitors use the website:

• It records which pages you view and how you use them, how you reached the website, your device and browser, and your approximate location, such as country and city.
• Google states that Google Analytics 4 does not log or store IP addresses.
• Google keeps Analytics data linked to cookies for the retention period set in our account, at most 14 months.
• The legal basis is your consent, which you can withdraw at any time (section 3).

Without your consent, Google Analytics does not run.

3. Cookies

We use four cookies. Essential cookies are set without consent because the website needs them. Google Analytics cookies are set only after you accept statistics cookies in the cookie banner.

You can change your choice at any time with the cookie button in the bottom-left corner of the page. Your choice is stored only in your browser.

4. Clients and enquiries

We work only with businesses, so the people we deal with are our clients’ staff. We process their data to answer enquiries, carry out orders and keep our accounts.

We do not send newsletters or marketing emails.

5. Files for translation

We process personal data inside the files you send only on your company’s behalf and only to carry out the order. Your company remains the controller of that data; we act as its processor.

• Only the staff and linguists working on your order see your files. All of them are employed by Traverse.
• Both our services use a Claude model. We send the text to the model you choose through the API of Anthropic, PBC (United States).
• Under Anthropic’s Commercial Terms, Anthropic may not train its models on this content.
• Anthropic automatically deletes inputs and outputs within 30 days. If its automated systems flag content under its Usage Policy, it may keep it for up to 2 years; it also keeps data longer where the law requires.
• For Claude Fable, Anthropic keeps inputs and outputs for 30 days for safety work. If its systems flag content, a small number of approved Anthropic reviewers may look at it.
• We keep files and translations on external storage devices that are not connected to the internet. Emails, with their attachments, stay on Hostinger’s email servers.
• We keep files and translations without a time limit, unless you ask us in writing to delete them.

6. Who receives your data

We share personal data only with the recipients in this section. Three service providers process it for us:

For data sent to Anthropic, Anthropic’s Data Processing Addendum applies; it includes the EU Standard Contractual Clauses. Google relies on standard contractual clauses where required and on the EU–US Data Privacy Framework (Google: legal frameworks for data transfers).

Banks process payment data when you pay us or when we refund you. We give data to public authorities only where the law requires it, for example to the tax authority.

7. How long we keep data

8. Your rights

Under the Serbian Law on Personal Data Protection and, where it applies, the EU General Data Protection Regulation, you have the right to:

• get access to the personal data we hold about you and a copy of it;
• have inaccurate data corrected;
• have your data deleted, unless we must keep it by law, as with invoices;
• have the processing of your data restricted;
• receive the data you gave us in a commonly used electronic format, where the law provides for it;
• object to processing based on our legitimate interest;
• withdraw your consent to Google Analytics at any time with the cookie button; this does not affect processing before the withdrawal.

To use these rights, write to office@traversetranslations.com. For personal data in files sent for translation, contact the company that sent them; we help it answer your request.

You can also lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection (Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti), Bulevar kralja Aleksandra 15, 11120 Belgrade, office@poverenik.rs, poverenik.rs. If you live in the European Union, you can also complain to the data protection authority in your country.

9. Language and changes

This policy is written in English. We may provide a Serbian translation; if the two versions differ, the English version prevails.

We may change this policy. The current version is always published on this page, with the date of the last change.